Multi-tenant customer support platform
- Problem
- General-purpose chatbots gave confident but wrong answers and could not keep each organization’s rules and documents separate.
- Approach
- Strict tenant isolation, hybrid retrieval (keyword + dense vector search) and local re-ranking, so answers come only from the right organization’s documentation.
- System
- A support platform that turns each organization’s documentation into grounded answers and hands complex requests to people.
- Python
- FastAPI
- Hybrid search
- Re-ranking
- Next.js
- TypeScript