Insights
Clear perspectives on AI strategy, implementation, automation, reliability and adoption, written for people who need to make decisions, not just follow trends.
Strategy & Decision-Making
In a 2025 OECD survey of more than 5,000 SMEs across seven countries, only 29% of AI users applied it to core activities. Start not with the most exciting tool, but with the most boring task that passes a four-question filter.
· 5 min read
Engineering & Implementation
When Air Canada's chatbot misstated bereavement travel rules, a Canadian tribunal found the airline responsible. What separates an AI assistant you can trust from one that quietly makes things up?
· 6 min read
Adoption & Enablement
In McKinsey and BCG studies, the single factor with the largest impact on AI financial returns was process redesign. Training people on a tool while leaving their workflows unchanged usually leads to the tool being dropped.
· 5 min read
Tell us what you are trying to improve. We reply within two business days.